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9 Ways to Boost Dining Services Revenue in Senior Living, Part 4: Personalizing Diners’ Experience with Add-Ons & Upsells
Imagine you’re building yourself a perfect burger meal at your favorite restaurant – are you an extra pickles person? No cheese please! Let’s make it a combo with onion rings and a drink. It always feels good to know you’re getting exactly what you’re craving, instead of settling for the default dish that isn’t quite your taste.
Broad choice and personalization options are key to building a dining program that will ensure residents walk away satisfied after each meal. And with a Point of Sale system that captures every detail, you won’t miss out on any of the revenue opportunities that come with upsells and add-ons. In fact, according to Accenture, upselling can lead to a revenue increase of up to 30%.
Continue reading to see how a flexible system, with built-in, automatic prompts for add-ons and upsells can help you deliver personalized experience while capturing every charge appropriately.
The Big Benefits of Add-ons and Upsells
Residents, staff and guests can personalize their order to their exact liking, increasing satisfaction
A flexible Point of Sale with customizable options ensure you can seamlessly charge for changes and upgrades
Every personalization detail will be automatically communicated to the kitchen, so they know exactly what to plate for the order
Add-on and Upsell Ideas
Here are some examples of personalization prompts you could load into your POS system:
Burger topping options that charge extra for special toppings like cheese or bacon
Upgrade the side of fries to a salad
Add guacamole to tacos
Swap chicken for steak in a burrito
Add a fried egg to avocado toast
Make a sandwich into a combo with a side and beverage
Switch to a gluten-free bun
Add an alcoholic beverage to the order
Using MealSuite’s Point of Sale System to Capture Add-Ons & Upsells
Load Forced Modifiers with Ease: A modifier prompt is an instant pop-up containing extras or add-ons that can be added to a menu item or product when that menu item or product is added to an order by the POS user. A modifier prompt automatically appears onscreen when a menu item or product is added to an order, forcing the POS user to make a selection (i.e., it "prompts" the user). MealSuite’s Point of Sale system allows you to customize and assign forced modifiers to items of your choice, and which menus they can be applied to.
Smart Service via Tablet: Forced modifiers can be loaded into our Tablet ordering system, making it easy for servers to know what they can offer to diners, and instantly add personalizations to the order and to the final bill. Add prompts that determine: How do they want their steak cooked? What kind of potatoes on the side? Do they want to add sauteed mushrooms on top? Order specifications will instantly shoot to KMS screens in your kitchen, so your chefs know exactly what to make.
Click here to schedule a demo of MealSuite’s Point of Sale today!
Want to dive into more ways a flexible Point of Sale system can help you drive revenue? Download our free e-book: 9 Ways to Capture More Dining Revenue in Your Senior Living Community with a Flexible Point of Sale System
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